Episode 195: Real recognition is following-up (after the follow-up) with Sarah McVanel
We all know relationships require ongoing maintenance, you can’t just “set and forget”. And that’s the hard part, right? Continuing conversations, staying present in each other’s lives, getting the space to reach out and reconnect with people you’ve met, and clients you’ve previously worked with.
There’s no one better at connecting and staying front of mind (from a place of service) than today’s guest, Sarah McVanel.
That’s right folks, Sarah is back for the third time on the First Time Facilitator podcast! And guess what? A week after we spoke on the show, I received a birthday card in the mail from Sarah so rest assured, she role models every strategy that she shares in today’s episode.
Sarah focuses on recognition and using it in a variety of ways - for re-engaging your workforce, to re-engaging with clients, and ultimately as a retention strategy.
Over the last 18 months, Sarah’s business has rapidly evolved to meet her client demands and in this conversation, I ask how she helped recognise her healthcare clients (in particular, nurses) by hosting a virtual Nurse’s Week celebration.
Enjoy the listen!
About our guest; Sarah McVanel
Sarah McVanel helps individuals leverage the exponential power of recognition to retain top talent, fuel healthy teams and sustain healthy bottom lines. She speaks nationally on the topic, leads workshops, coaches leaders, and conducts organizational recognition program reviews.
Sarah is a Certified Senior Organizational Development Professional (CSODP), Professional Certified Coach (PCC) and Certified Human Resources Leader (CHRL). She is one of 1500 Certified Professional Speakers (CSP) worldwide and Past-President of the Toronto Chapter of the Canadian Association of Professional Speakers (CAPS). She has a BA in Psychology, MSc in Family Relations, and Diplomas in Human Resources and Healthcare Administration.
Sarah has 20 years of experience including at a senior leadership level and now owns a boutique firm Greatness Magnified. She is an author of peer-reviewed journals, articles, five books, "Forever Recognize Others' Greatness: Solution Focused Strategies for Satisfied Staff, High Performing Teams and Healthy Bottom Lines" (2015), "The FROG Effect: Tools and Strategies to Forever Recognize Others' Greatness" (2016), #GreatnessBizHacks: 100+ Tips to Grow a Profitable, Service-Based Biz you Love, FLIP Side of Failing: How to Recognize and Leverage Greatness in Work and Life (2019) and ROCKSTAR: Magnifying Your Greatness in Times of Change (June 2020).
Helping leaders leverage the exponential power of recognition to retain top talent and sustain healthy bottom-lines. Curating healthy workplace cultures through FROG - Forever Recognize Others' Greatness - through the modalities of speaking, training, coaching and a range of books and products.
Sarah's insights into how to harness the greatness within yourself and your organization will inspire, challenge and focus you...and leave you with a powerful new understanding of your work, your colleagues and your life!
In this episode you will learn:
How to build loyalty with your clients
How to create customers for life by appreciating them always
How to create content (in a low-friction way) that add value consistently
Mindset hacks for facilitators
Here are some sample questions I asked Sarah during the interview
What has been going on for you and your business?
Can you please share with us the nurses’ week initiative you’ve done?
Can you please share with us how to create loyalty with your clients and spot new opportunities as well and how it applies to us as facilitation business owners?
Resources mentioned in this episode:
Watch the episode now!
About your host: Leanne Hughes
Leanne Hughes is an international facilitator, speaker and coach who loves creating unpredictable workshop experiences, that predictably work.
She combines her experience in Marketing, with her education in Human Resources and Psychology, to help leaders create engaging everyday experiences - that are so contagious they scale across teams, functions and regions.
Leanne has facilitated leadership, onboarding and team-development workshops across Australia, Canada, Hong Kong, India, Indonesia, Mongolia, Papua New Guinea, and Singapore and believes in a strengths-centred approach to learning and development. She has over 14 years’ of experience across a range of industries including mining, government and tourism sectors.
She’s the host of the First Time Facilitator podcast and is the Winner (External) in the 2021 Australian Learning Impact awards for Learning Professional of the Year.
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