Episode 88: Facilitating (and maximising) an authentic customer experience with Tom Scantlebury
Our guest today has an amazing perspective on how to help businesses succeed, by creating authentic and exceptional customer experiences.
His name is Tom Scantlebury and he’s the founder of Sky Blue Customer Experiences Services. Tom is based down the Gold Coast, Australia.
In this conversation, you’ll learn the parallels between Customer Experience (CX) and workshop facilitation. There are many similarities between the work Tom does in helping his clients deliver exceptional experiences, and the work that we do as facilitators,every day, in our drive to create exceptional experiences for our workshop participants.
About today’s guest: Tom Scantlebury
As a hotelier for 20 years, Tom cut his teeth in the industry that invented customer service. As the digital age emerged and gave rise to the voice of the customer, Tom pivoted into the newly formed field of customer experience (CX) management. He founded his customer experience consulting business, Sky Blue, in 2016. They help their clients understand and improve the impact they make with their customers and employees, and in doing so, deliver profitable and purposeful business outcomes.
Tom has successfully implemented and managed numerous domestic and international CX programs across multiple sectors. He has chaired CX expert forums, and has appeared as a Keynote Speaker and thought leader in front of Australia’s biggest brands.
Tom is a self-confessed fan of authentic experiences and businesses that are committed to delivering them. He also seeks out great experiences in his leisure time and is a massive surfing and snowboarding nut who loves nothing more than sharing a wave with his children (he's working on having all three of them share the same wave with him).
Resources mentioned in this show:
Tom’s company, Sky Blue Customer Experiences Services
Connect with Tom Scantlebury on LinkedIn
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